Cancellation & Refund Policy and Logistics policy

Cancellation & Refund Policy

Thank you for choosing our products. All items are custom-made and shipped directly from our factory in China. Please review your order carefully before placing it.

Order Cancellation

  • Within 24 hours of purchase: You may cancel your order for a full refund.

  • After 24 hours of purchase: Your order will be submitted to production. No cancellation requests will be accepted.

Returns & Refunds

  • All products are custom-made. We do not accept returns or refunds for personal reasons (e.g., changed your mind, ordered by mistake, or does not meet expectations).

  • For quality-related issues (e.g., damaged, wrong item received), please contact us within 7 days of delivery with photo or video evidence. After verification, we will arrange a replacement or refund.

Important Note
Orders cannot be intercepted or recalled once shipped from our factory. Please double-check product specifications, sizes, and quantities before placing your order.

 

Logistics policy:

Order Processing & Production

  • Your order will be sent to our factory in China for production within 24 hours of purchase.

  • Production takes approximately 3-5 days.

  • Orders cannot be cancelled or modified after 24 hours of confirmation.

Shipping Options & Delivery Time

We offer two sea freight options. You may choose your preferred option at checkout:



Shipping Method Estimated Delivery Time Best For
Economy Sea Freight (Slow Boat) Approximately 5 - 6 weeks Budget-conscious, non-urgent orders
Express Sea Freight (Fast Boat) Approximately 3 - 4 weeks Orders that need faster delivery

Delivery times are calculated from the shipment date after production (production takes approximately 3-5 days).

Delivery Service

  • We provide door-to-door delivery (installation is NOT included).

  • Goods will be delivered to the shipping address you provided. Please ensure the address is correct.

  • Any additional charges caused by an incorrect address will be borne by the buyer.

Cost & Charges

  • All product prices include sea freight, customs duties, and door-to-door delivery.

  • Air freight is NOT included in the product price. Please contact us for a separate quote if you require air shipping.

Order Tracking

  • Once your order is shipped, we will provide a tracking number so you can monitor the delivery status.

Delays & Lost Packages

  • We are not responsible for delivery delays caused by weather, customs inspections, carrier issues, or other force majeure events. However, we will assist you in communicating with the carrier.

  • If the package is lost in transit, we will assist you in filing a claim with the carrier.

Important Notice for Signing

  • Please inspect the package for any visible damage upon delivery. If damage is found, take photos, refuse the delivery, and contact us immediately.

  • Damage claims submitted after signing for the package will not be accepted.

If you have any questions, please feel free to contact us

Back to blog